Your doctors operate on an appointment system and the standard appointment time is 10 mins. Your doctors prioritise urgent cases/emergencies first as they arise and this may create an extended waiting time. If there are several problems that need to be discussed or you have a more complex appointment please advise the booking receptionist so an appropriate time can be allocated.
Standard pathology results are usually available 3 days after having the test.
If your result is outside the normal range, but not urgent, you will receive a text message or notification via Hotdoc. If we do not have a mobile number on file, you will be sent a letter or will be called by reception. You will need to make an appointment with your doctor to obtain the results.
If your routine test result is within the normal range, you will not be contacted. Pathology reports will be available to access via your My Health Record 7 days after upload. You will be able to see the report in your record but won’t be open the report during this 7-day period. My health records is accessed via your myGOV log in and please note that not all pathology or radiology are actively uploading their results yet.
All patients are encouraged to make a review appointment to follow up and discuss your test results with your usual doctor. Patients are encouraged to take personal responsibility for their health, thus it is your responsibility to obtain your results.
Please ensure that you keep your contact details up to date with Jindalee Care Medical Practice.
Reception staff members do not have access to patient medical records.
Telephone interruptions to your doctors are only for emergencies. However if you would like to leave a message with the receptionist, we will endeavour to arrange the doctor to return your call.
As your doctors are committed to your care, it is necessary for their patients to make appointments in order to have prescriptions written, irrespective of whether the prescription is part of an ongoing treatment. There are medical, ethical and legal reasons for not providing prescriptions without having a doctor-patient consultation. Your doctor will require an appointment with you to re-issue misplaced scripts.
Your doctors consulting from the practice are linked to the National Home Doctor Service to provide their patients access to a home visit service after consulting hours. Details of these visits are conveyed to us to ensure optimum continuity of care. Alternatively, you can present to your local hospital.
Please call 13SICK (137425).
All routine childhood, adult and travel vaccinations are available. Our practice is certified to give Yellow Fever vaccine. Travel to some countries may involve complex vaccinations schedules. It is recommended to see your doctor at least 6 weeks prior to departure. When booking appointments for vaccine please advise the booking receptionist so the correct time can be allocated with your doctor.
A consultation is required for all specialist referrals. This enables your doctor to provide the specialist with the current details of your medical condition. Referrals are valid for 12 months and it is illegal to backdate a referral, so please make an appointment to see your doctor prior to seeing the specialist. To obtain any pathology or radiology referrals an appointment with your doctor is required. Referrals that are misplaced or are required to be re-issued will require an appointment with your doctor.
Your doctors can suggest the government Medicare funded chronic health management plans available for thier regular patients to assist with a chronic health or a serious medical condition. These include Diabetes, Asthma, Heart attacks / failure, Chronic Musculoskeletal conditions and many others. Please make an appointment with your doctor to see if you are eligible to access allied health care funded by Medicare. These include dietician, exercise physiologist, physiotherapist and many others.
Fees arising from workers compensation consultations with your doctor are the responsibility of the patient. If you are entitled to work cover insurance, the account for the consultation can be sent directly to the work cover insurance after all the correct forms are completed by the patient and his/her employer.
Many minor surgical (e.g. Mole and wart removal, fracture treatment, hormone implants) procedures are performed by your doctors consulting from the practice. A consultation with your doctor is required before an appointment can be made for the procedure.
We participate in recalls and reminders for abnormal test results, pap smears, Depo injections, vaccinations, health assessments and other health care areas. For further information on these please discuss with your doctor.
We participate in recalls and reminders for abnormal test results, pap smears, Depo injections, vaccinations, health assessmentavs and other health care areas. For further information on these please discuss with your doctor.
Complete family health care
We have a S&N Pathology centre on-site.
We are a Agpal accredited practice which means we have met all the quality standards of an independent assessment body and provide a high level of care. We are a fully computerised practice with broadband access and adhere to prescribed guidelines to maintain data safety.
