Standard appointments (15 minutes) are available with your doctor for a single issue or a few quick, simple issues.
Long appointments (30 minutes) are offered by your doctor for more complex issues, pap smears, health checks or problems related to mental health.
Although your doctors run on an appointment system, they will always make time for emergencies such as chest pain, shortness of breath sick babies or children, pregnancy related problems and bleeding. Reception staff need to be informed at the time of making appointments for such situations so that your doctor can be informed prior to your appointment with them.
After hours medical care is available through a medical deputising service for all patients. Although the after-hour service costs the patients very little in the way of annual fee, the practice pays a considerable annual subscription for this service to be provided to patients so we encourage patients to join this service.
Most doctors consulting at Jindalee Care Medical Practice offer mixed billing. Children under 16 years, Age Pensioner Concession Card holders, Health Care Card holders and DVA card holders may continue to be bulk billed by participating doctors from Monday to Friday. All other patients will incur a private fee. All Saturday consultations are privately billed.
From 1 November 2026, Dr Eve Jenkins will no longer bulk bill, except for children under 5 years of age. All other patients consulting with Dr Jenkins will be privately billed.
Procedures and other services provided outside a standard consultation may also incur an additional fee.
An appointment with your doctor is necessary for these services; however your doctor may issue a script without a visit if an attendance with your doctor occurred in the last month. This would be at the discretion of your doctor. If the request is for a name change on a referral this can be done as a phone request. Your doctor would charge a fee of $15 to cover administrative costs and your doctor will require 24 hour notice for provision of these.
The practice has a system of recalling patients for significant pathology results and reminders for regular health checks.
The practice has a system of recalling patients for significant pathology results and reminders for regular health checks.
We are committed to providing utmost care in keeping your personal information safe and confidential. Your records can only be accessed through written consent, and in compliance with the Privacy Policy Act (2000)
Transfer of records to another doctor can be arranged after a written authority is received. Generally we send a health summary to the requesting doctor but should you wish to have your complete record sent there is an administrative fee of $20-$40 depending on the size of the file and postage cost. This fee is to cover administrative costs.
We encourage feedback on your experience and we believe problems are best dealt with within the practice by emailing management@jindaleecare.com.au.
If you feel you are unable to approach any of the staff you may contact the Office of the Health Ombudsman at:
Complete family health care
We have a S&N Pathology centre on-site.
